Chatbots for better modern businesses

Chatbot help your businesses to take customer engagement to the next level with automation more efficiently and conveniently.

What is a chatbot?

Chatbots are computer program built to simulate human conversations, either via voice commands, text chats, or both with users in natural language on your website, mobile app, social media platforms, and messaging apps. Chatbots are commonly used across many different industries for many different purposes, including customer service, processing transactions, lead qualification, and more.

An FAQ chatbot is a bot interpret the user intent, process their requests, and give prompt relevant answers. AI powered chatbot can understand the intent behind user behavior and agent interactions to predict customer needs and respond accordingly. Chatbots can help automate interactions, and offer instant responses, provide faster and consistent accessibility across marketing, sales and service functions.

Today, chatbot awareness is growing. Customers expects companies to deliver better and personalized interaction with brands, as a result, chatbots have become the fastest-growing brand communication channel in the global chatbot market, increase customer satisfaction and improve your overall customer service.

Everything you need to know about chatbots.

  • Types of chatbot
  • Chatbot for website
  • Chatbot for Marketing
  • Chatbot for Sales
  • Chatbot for Customer Service
  • Learn more about Chatbots

The essential key features you should look for in a chatbot

Omni-channel chatbot

Build a chatbot for your website with RightChat. Empower customers to engage with your business on any channel where they prefer to communicate, it’s essential to provide consistent customer service and support across platforms and be where your customers interact with your brand.

With RightChat, You can then deploy it seamlessly across multiple channels, including website/apps, social media, and messenger channel.

Multilingual chatbot

Our conversational AI platform supports 100+ languages around the world, engage customers in their native language with your own multilingual chatbot.

Chatbots for customer service can help businesses to engage customers with live, in-language support with self-service and provide an overall better customer experience through automation.

No Code chatbot

Create a chatbot in few minutes with our no-code chatbot builder platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. Integrate chatbots to your website and train your chatbot to automatically answer all frequently asked questions.

Manage all incoming chat conversations across channels to deliver real time engagement under one platform and customize your chat widget.

Cost saving

Chatbots help businesses to save customer service costs in a number of ways by speeding up response times in answering queries in real time. They develop comprehensive solutions to improve the experience for both the customers and the agents.

RightChat platform cover all basic features that require for your business. Rule-based chatbots are a great solution compared to AI chatbots.

Conversational artificial intelligence

AI-powered chatbots provide a more human-like experience, are capable of carrying on natural conversation, and continuously improve over time.

Chatbots are a type of conversational AI, not all chatbots are powered by Artificial Intelligence. AI Chatbotoffersusers convenient with friendly efficient assistance when communicating with them. Chatbotcan understand the intentand sentiment behind customer request and automatically trigger the actions, if the conversion gets complex then chatbot seamlessly handover to a live agent. These amazing features make communication between business and the customers simpler and easier.

Sentiment analysis

Automatically understand and depict the customer emotions through our advanced Sentiment Analysis system.

Identify the mood of customers, find out whether your customer mood is positive, negative, or neutral or need something more.

Automate customer support

Chatbots support can work all time around in real time to answer customers questions and volume of queries irrespective of the time of day and night.

Chatbots can interact customers throughout the holidays, which leads to better and higher customer engagement, confidence and brand loyalty. As a result of consumers believes 24x7 service is the most useful functionality of chatbots.

Chatbots will change the future of business

Save responding time

Chatbots can enhance and engage with thousands of customers request at the same time, whereas human agents can manage only a handful of during business hours.

Chatbots understand the intent of your customer questions and provide answers accordingly. The bot automatically solves similar common customer queries and complaints while providing the same tone of voice that suits your brand personality.

Available 24/7/365 anytime, anywhere

Bots are always available to engage customers round the clock by providing immediate answers to the most common questions 24x7 without costing extra.

Reach and engage with your customers on multiple platforms or channels including website live-chat, WhatsApp, Facebook Messenger, Apple Business chat, etc.

Enhance customer engagement

Businesses want to better engage customers at every stage of their journey and provide them with a personalized experience.

You can engage with personalize and meaningful conversations with customers, nurture your leads and enhance customer engagement across all touchpoints and channels – voice, email, chat, social media, video chat, and messaging by pushing customers to participate in discussion that can help them to build stronger relationship with your business.

Personalize every conversation

Chatbots can improve customer service and CX while handle the task of sending out notifications, alerts and updates to build brand loyalty quickly to the target audience.

Good customer engagement is essential for every business. At scale, it’s difficult for every business to engage with customers on a more personal level. However, chatbot can understand the context of every conversation while interacting with humanand improve engagement quality.

Chatbots that will transform your customer service

Deliver faster resolution

Chatbots use your existing resources such as FAQs or knowledge-based content to answer customer questions instantly.
One of the advantages of chatbots is that, unlike humans,bots can save time and guide customers through their buying journey quite efficiently. This means that the customer will be able to purchase without leaving the website and costing extra.

Easy accessibility

chatbots are powerful and more accessible tool across any channels and any device. Easy to answer customer questions from social media platforms, in messaging apps, and web chats they are on.

Having a chatbot for the business makes it possible for you to interact with your customers simultaneously and also add value to your brand.