Smart companies successfully takes customer experience (CX) to the next level by using human-like interactions powered by natural language processing (NLP) and contextual understanding with AI to effectively provide a consistent quality of service.
Omnichannel
Effortlessly connect with your customers across channels anytime anywhere
Web, Mobile, WhatsApp, Social Channels, FB Messenger, and more!
Build strong human centric experience
Zero waiting times with instant support
Automate tasks to minimize waiting time at queue lines with AI and deliver immediate response to customers. With conversation you can go beyond simple live chat with AI, bots and provide excellent on-demand 24x7x365 support your customers efficiently.
- Improve FRT, and resolution time for a better customer experience.
- Ability to detect and identify the user intent and generate accurate response and drive contextual conversations with your customers.
- Deliver instant support resolution and automate the repetitive common queries seamlessly
Engaging your customers in a conversation before they reach you
Deliver proactive messaging campaigns based on your user actions and behaviour, and never miss an opportunity to start a conversation
- Seamlessly on board new users flow with unique insights to your product or service by triggering messages at the right time.
- Automatically send notifications to intimate users about sales price, special offers, discount coupons, limited-time deals and motivate users to action.
- Nudge your chat bot users in the right direction based on their purchase journey with contextually bot prompts.
Simple AI to Human handoff
Integrate your bot with your live agent and provide a frictionless customer support.
- Hand off a bot conversation to live human agents in real-time, with complete context and conversation history and significantly reduce average handle time without sacrificing quality.
- Auto-assign the conversations to available agent based on their skill level, keywords, and load.
- Create a friction-free, customer-centric experience in the digital age across all customer touchpoints.
Quickly connect to anything and everything
CRM integration seamlessly connects your CRM with other best-in-class tools and systems that you may already be using to provide a unified customer experience.
- Get a complete 360-degree view of a customer and access to all user historical data, chat transcripts, call recording, and e-mails.
- Raise customer engagement, retention, loyalty and lifetime value.
- Messaging apps, Social channels, CRMs, NLU providers, Internal APIs, Customer service platforms
World-class NLU
RightChat proprietary NLU engine to deliver human-like interactions and create personalized customer experiences to the users across a wide range of channels. It’s 100% customized for each industry-specific and business need. With the power of machine learning and deep learning models can increase the accuracy and performance as compared to other NLU engines and reduce false positives.
- ML trained on actual conversations across all your customer touchpoints.
- Understand user’s previous message to provide a seamless and convenient contextual conversation with your brand.
- Better understand the context and intent behind the queries from users by using our In-built Named Entity Recognition (NER) engine.
Empower your customers 24/7 with self-service tools
With a powerful customer self-service portal empower users to help themselves! Without agent interactions users find they answers they need, at any time day or night, no matter how or where they are.
- Enable multichannel customer support through different channels like email, voice, video, live chat, social media and more.
- Replace call waiting times with instant, automated chat experiences for your customer.
- Raise self-service customer interactions with natural language processing (NLP) and machine learning (ML) to mimic human speech via context and intent on live chat and facilitate conversational flow.